Shipping policy
SHIPPING
PLEASE NOTE: Express Shipping does NOT mean express dispatch. Please allow 1-3 business days to dispatch your order.
*Awaiting Fulfilment means your order has been successfully placed is is waiting to be sent out to you.
*Shipping offers may be subject to change at any time*
SHIPPING FOR AUSTRALIA
- FREE EXPRESS SHIPPING for AUSTRALIAN orders over $120!
- Orders under $120 are a flat rate of $14.95 for Express Shipping
- Standard shipping is a $9.95 flat rate
DELIVERY TIME
- Express Shipping: 1-3 business days
- Standard Shipping: 2-7 business days
- You are welcome to leave order notes to ask to have your parcel delivered to reception but we suggest you add this into your shipping address as we cannot add these notes when dispatching orders via our Eparcel system.
- Any order notes that advise authority to leave the parcel without a signature unfortunately will be disregarded as we only send our parcels with a signature required on delivery.
Once your order has left our warehouse, it is in the hands of the delivery company. Any delays caused by the delivery company are outside our control. Expected shipping times are an estimation given to us by the delivery companies, and may vary depending on locations.
TRACKING YOUR ORDER
- Once your order has been dispatched, you should receive an email from Australia Post with your tracking details
- All our parcels require a signature upon delivery. If you are not home, a pick-up card should be left and your parcel will be waiting for you at your local post office
- Please allow up to 24 hours for your tracking information to show
PRE ORDERED ITEMS
- Items that are available for PRE ORDER will state this on their product information page
- Pre Order delivery dates are an estimate only and may arrive before or after the timeframe on the website
- Items purchased on pre order can only be cancelled for a store credit
- If your order includes sale items AND pre ordered items, your order will be sent once your pre ordered item arrives
INTERNATIONAL SHIPPING
- All international orders are sent an express service using DHL Express Shipping.
- Customs or Import charges MAY be required upon delivery. Please note that Runaway the Label is NOT responsible for covering these costs
- Please note delays may occur in sending out your order due to higher shipping prices, troubles with the address provided or any issues with the garments ordered. We will be in contact if this occurs to your order.
SHIPPING PRICES
- The below shipping charges are a flat rate fee for each region.
- Please note, should your order exceed these flat rate charges due to weight or delivery area, we will contact you regarding further shipping costs
- Flat Rate and Free shipping offers are subject to change at any time or unexpectedly without any notice. As agreed to upon checkout, in our terms and conditions.
- Orders placed on Runaway The Label are intended for retail customers only. Any orders placed for businesses, will occur a business level shipping rate. These orders will be contacted once their order is awaiting shipment.
NEW ZEALAND
Express shipping: $20.00 AUD Flat Rate*
Delivery: 2-4 business days
US & CANADA
Express shipping: $31.99 AUD Flat Rate*
Delivery: 3-5 business days
UK
Express shipping: $35.00 AUD Flat rate*
Delivery: 3-5 business days
MIDDLE EAST
Express shipping: $42.00 AUD Flat Rate*
Delivery: 3-5 business days
ASIA
Express shipping: $35.00 AUD Flat Rate*
Delivery: 3-5 business days
WESTERN EUROPE
Express shipping: $42.00 AUD Flat Rate*
Delivery: 3-5 business days
EASTERN EUROPE
Express shipping: $49.00 AUD Flat Rate*
Delivery: 3-5 business days
REST OF THE WORLD
Express shipping: $65.00 AUD Flat Rate*
Delivery: 3-7 business days
UNFORTUNATELY WE DO NOT CURRENTLY SHIP TO RUSSIA OR UKRAINE
CUSTOM, TAXES AND DUTY CHARGES
Each country has their own custom and duty charges when you need to collect your parcel. Runaway The Label do not have access to the details of the different charges for each country. Runaway The Label cannot cover these charges. It is the responsibility of the receiver to be aware of these charges and by placing an order on Runaway The Label they agree to cover these charges. If you are concerned of what these charges may be, we suggest you do contact you local DHL to find out what the custom and duty charges may be before placing your order.
REFUSING A SHIPMENT/PAYING DUTIES AND TAXES
If you refuse any shipments from Runaway The Label, your parcel will either be destroyed or sent back to us. By placing your order on Runaway The Label, are are responsible to understand there may be charges involved to pay to receive your parcel. By refusing your shipment, any duties, taxes and/or customs charges that are incurred on the package on both the original and return shipment will be subtracted from your merchandise refund including your original shipping amount.